Roy & Shelley Best
One of the most important and largest purchases in your lifetime is your home. I could not recommend a better person, builder, and friend as Bob Gardner of Coppertree Homes. His attention to detail, focus on a positive customer experience, follow-up on questions, accessibility, and passion for a flawless home made my family and I secure and unbelievably happy with our purchase.
We have recently relocated and were searching for our new home. The minute we walked though the front door, we fell in love with the home, not really understanding the passion of the person who built it. The attention to detail in every cut of molding, granite countertops, dining room ceiling (you need to see to understand), wood floors, wine cellar (again, need to see to believe), built-in bookshelves and desks, and amazing master bedroom and bath made my wife and I decide that this would be our next home.
The following day we asked our real estate agent to set up a meeting with the builder. Bob met with us on short notice and stayed with us for over an hour even though he had other appointments to attend. He walked us through every detail of the home, not only pointing out the unique items in the home, but items that needed to be corrected. This honest approach and passion for perfection made my wife and I very comfortable that we were purchasing our house from the right person.
Communication between builder and homeowner is very important to us, and as Bob worked on the house between our first meeting and close, he kept us informed on what and when everything was to be completed. He had painters come out and touch up spots that needed work, replaced pieces of wood floors that were scratched, had landscapers come out to set up sprinkler systems and met with us when we ordered our appliances. Each time a contractor completed their job, Bob reviewed their work for craftsmanship and integrity, never once accepting anything short of the best.
Finally closing day came, which was not smooth on our end, but Bob was patient, worked with us and we closed the deal. At the end of the sale, to our surprise, Bob presented us with three items. The first was an accordion folder containing paint pallets, warranty information, contractor names and numbers, appliance information, and anything else about the house that a homeowner would need. Every single item with numbers or names was laminated and the entire folder was alphabetized; Bob’s trademark attention to detail. Second he gave us a picture frame with nine 4 by 6 photos of our house with the Coppertree logo on the bottom (pride in his work). Third, Bob gave us two cases of wine to get our “medieval cavern of wine” started (a pure class act). Our lawyer at closing was absolutely stunned. She had been to hundreds of closings and never seen anything as generous. The look on her face was “priceless”.
I cannot emphasize enough how important this purchase was to us, and how lucky we were to have the opportunity to meet Bob Gardner of Coppertree Homes. His attention to detail, focus on a positive customer experience, follow-up on questions, accessibility, and passion for a flawless home made our home buying experience a pleasure and turned our dream home into a reality. Thanks Bob!
I would invite anyone interested in purchasing a Coppertree home to speak with Bob and set up a time to talk with my wife and I about our experiences and to see our Bob Gardner built Coppertree home.